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 Has anyone else had similar problems with the support ?? 
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Registrado: 21 Jun 2018 11:22
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Nota Has anyone else had similar problems with the support ??

I have tried sending support requests. Initially (always after at least 3 days), i recieved emails in response back. I then sent a further email in response (over two weeks ago), and have had no response back yet. In the mean time, i have written a further support request (a week ago), but still no response.

I, like many others, bought the qnap product for many of the useful features such as: mac time machine backup, itunes streaming etc. However, it seems this advertising was not correct, and only for certain products currently. So far, i have waited for about almost 2 months for these features, and still no update. I then got recommended in an email support to try the beta. This failed, and my qnap storage TS-419P failed to restart, and have been unable to use the unit for over 2 weeks.

Has anyone else had similar problems with the support service provided, and what did you do to overcome these. There is only so much a customer can take of this sort of action!
Please help.

I didn't find the right solution from the internet.

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Thank you.

24 Jul 2018 15:57
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